Frequently Asked Questions

Have a question about your pet’s stay or visit? We’ve gathered answers to some of the questions we hear most often. If you don’t see what you’re looking for, our team is always happy to help.

Boarding

  • Boarding drop-offs and pickups are available during our regular business hours Monday-Saturday. For evening arrivals, we recommend dropping off by 5:30 PM whenever possible. This gives our team time to help your pet settle in, enjoy a potty break and have dinner if needed before settling in for the evening.

    On Sundays, boarding drop-offs and pickups are available from 3:00-6:00 PM only. Because Sunday departures occur after noon, a half-day boarding/departure charge applies to both dog and cat boarding reservations.

  • You’re welcome to bring your pet’s favorite bedding, toys or other familiar comforts from home. We know having a few of their own things can help both pets-and their people-feel more comfortable while they’re away.

    Please label all personal belongings with your pet’s name before arrival. This helps our team keep track of items throughout your pet’s stay and makes drop-off quicker and easier.

  • Yes. We ask that you bring your pet’s regular food from home for their stay. Keeping pets on their normal diet helps avoid stomach upset and allows us to accommodate food sensitivities, allergies, and individual dietary needs.

    Food may be brought in whatever packaging works best for you. Please label food with your pet’s name before arrival. Pre-portioned and labeled meals are always appreciated and can make check-in and feeding especially easy, but they are not required.

    If your pet runs low on food during their stay, we’ll contact you so you can arrange to have additional food delivered or dropped off. We also keep house food available when needed for $5 per day.

  • Yes, we can administer many routine medications during your pet’s stay when they can be given safely and reasonably by our team.

    Dogs may receive oral medications when they can be administered safely. For cats, oral medications must be able to be mixed with or added to their food. We do not administer pills or liquid medications directly by mouth to cats. Medications applied to the ears or eyes may also be accommodated when the cat can be safely handled.

    We do not administer injectable medications to dogs or cats. Medications that require extensive restraint, specialized handling or medical-level care may not be appropriate for boarding at Stone Chapel. In those situations, we may recommend boarding with a veterinary facility.

    Routine medication administration (up to three medications per pet, per day) is included with boarding. Pets requiring more than three medications daily or medications with special timing or handling needs are subject to a $5 per pet, per day fee. This fee is charged only once per day even if both conditions apply.

    Please let us know about all medications when making your reservation. Pets with multiple medications or special administration schedules require written instructions in advance and management approval before we can confirm that we’re able to accommodate your pet’s needs.

  • Dogs: Rabies, DHLPP, and Bordetella

    Cats: Rabies, FVRCP, and FeLV (Feline Leukemia)

    Puppies and kittens: Fully vaccinated with required boosters completed before boarding.

    All guests must be on a current Flea & Tick preventative.

  • Female dogs may board at Stone Chapel until 6 months of age. After 6 months, females must be spayed in order to board. Because we do not have a separate area appropriate for housing a female in heat, owners who are waiting to spay their dog may need to make boarding arrangements with a veterinary facility.

    Intact male dogs are welcome to board at Stone Chapel.

Doggie Daycare

  • Yes. Reservations are required for doggie daycare because we intentionally limit the number of dogs attending each day. This helps us provide a safe, well-managed and enjoyable experience for every dog in our care.

    Same-day reservations are welcome when space is available. If your preferred day is full, our team will be happy to help you find another day with availability.

    Guests with standing daycare reservations receive priority for their regularly scheduled days.

  • Female dogs may attend daycare until 6 months of age. After 6 months, females must be spayed before returning to daycare.

    Intact male dogs may attend daycare as long as they are able to participate safely and appropriately in group play. If an intact male begins displaying behaviors that create concerns with the staff, in some cases, neutering may be required before the dog can return to daycare.

  • Dogs attending doggie daycare must be fully vaccinated, including all required boosters, and current on Rabies, DHLPP and Bordetella vaccinations.

    Dogs must also be current on flea and tick prevention.

    Please provide current vaccination records before your dog’s first daycare visit and keep them updated while your dog is participating in daycare.

  • New daycare dogs begin with a trial period so our team can get to know them and see how comfortable they are in our daycare environment.

    Introductions are done gradually, beginning with time near other dogs and progressing to carefully supervised one-on-one introductions. As you dog becomes comfortable, we’ll introduce additional playmates and, when appropriate, place them in a group that best matches their personality and play style.

    Not every dog enjoys group daycare-and that’s okay. If your dog seems uncomfortable, overly stressed or isn’t able to participate safely, we’ll slow things down, try a different approach when appropriate and talk with you about what we’re seeing. If we ultimately feel group daycare isn’t the right fit, we’ll let you know.

    Our goal isn’t to put every dog into group play. It’s to make sure the dogs who participate are comfortable, safe and enjoying themselves.

Grooming

  • Dogs receiving grooming services must be current on their Rabies vaccination. Please provide current vaccination records before your dog’s grooming appointment.

  • Most grooming appointments take several hours, depending on the service, your dog’s coat and individual needs, and the grooming schedule that day. We’ll give you a call as soon as your dog is finished and ready to go.

  • If your dog’s coat is matted, our groomers will determine the safest and most comfortable way to proceed. Depending on the severity of the matting, this may mean additional brushing or dematting, a shorter haircut than originally requested, or a shave-down when necessary.

    Your dog’s comfort and safety comes first. We will not put a dog through excessive brushing or dematting simply to preserve a longer coat. If the condition of your dog’s coat requires a significant change to the requested groom, we’ll contact you to discuss it before proceeding.

    Additional charges may apply when matting or coat condition requires extra time and care.

General Questions

  • Yes! We’re happy to offer facility tours Monday-Saturday between 9:30 AM and 3:00 PM. Because of our limited Sunday hours, tours are not available on Sundays. Please be aware that children are not permitted on the tours.

  • If your pet becomes ill or requires medical attention while in our care, we’ll make every reasonable effort to contact you or your designated emergency contact to discuss the situation.

    When veterinary care is needed, we’ll work with you to determine the best option whenever circumstances allow. Depending on the urgency of the situation and veterinary availability, this may be your pet’s regular veterinarian or another nearby veterinary clinic that is able to provide timely care.

    If urgent care is needed and we’re unable to reach you or your emergency contact, we will seek appropriate veterinary care in the best interest of your pet.

    Pet owners are responsible for veterinary expenses incurred during their pet’s stay.